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Stories: Health Care
InSyte Partners guided a team of family medicine doctors and staff at a regional hospital through a unique strategic planning process to renew and reinvigorate its operations and connect the practice more closely to the geographic community it serves. Through structured dialogue with corporate hospital leadership, patients and their families, non-English speaking community members and hospital staff, InSyte guided the medical team in reinventing their practice. Some of the outcomes achieved were medical and office technology investments, introduction of staffing and translation services to serve multicultural and multilingual patients more effectively, and scheduling and HR policy changes to improve work-life balance so desired by the staff. Years later, the hospital system is routinely using multi-stakeholder dialogue in its strategy-building.
InSyte Partners designed, developed a facilitated, “Head, Hearts and Hands,” a culture change initiative for a major teaching health care system. The workshop, which was delivered to thousands of employees from across levels and functions, brought to life the system’s organizational competencies such as patient-centered care, teamwork and a process orientation.
For a long-term elder care network, InSyte designed and facilitated a patient-centered customer service workshop that provided both supervisors and patient-facing employees the skills and attitudes necessary to consistently provide quality care with empathy and compassion – no easy task in a long-term care setting. InSyte worked with employees from every function including nursing, facilities, food service, and administration. Our customized coaching and mentoring workshop for supervisors ensured integration into everyday work.
For a region of Veterans Affairs Medical Centers, InSyte developed and piloted a “tool kit” to make learning a more intentional aspect of work processes and culture. InSyte developed and introduced strategies to enable front-line supervisors to function as “learning leaders” in their organizations.
Stories > Business | Non-Profit | Education | Health Care